60 days to return, no pressure

We want you to love your purchase. But we also know that sometimes things just do not work out. Maybe a product is not right for your needs. Maybe you changed your mind after it shipped. Maybe you received a gift and already have one. Whatever the reason, we give you 60 days to decide.

Our return policy is simple: from the day you receive your order, you have 60 days to initiate a return. If you are not satisfied, send it back and we will refund you. No complicated forms, no hidden conditions, no "unopened only" restriction. We trust you to be honest, and we trust ourselves to be fair.

Return conditions

To qualify for a return, the product does not need to be unopened. You can open it, try it, even use it, as long as the quantity returned is reasonable (for example, not an entirely empty bottle). We understand you need to try a product to know if it works for you. We will not ask you to decide based on packaging alone.

However, if a returned product is clearly overused, or if damage is not caused by shipping, we may issue a partial refund or decline the return depending on the situation. We will handle it fairly and communicate with you beforehand.

How to initiate a return

Contact us through the Contact Us page with your order number and the item you want to return. We will provide return instructions. You do not need to give a detailed reason — a simple "I did not like it" or "it was not for me" is enough. We may ask questions to help us improve our products, but your answers are optional.

Return shipping

Customers are responsible for return shipping costs, unless the return is due to our error (for example, wrong item sent, defective product, or damage during shipping). In those cases, we will cover return shipping or provide a prepaid return label.

We recommend using a trackable shipping method for returns. If a package is lost in transit and we cannot track it, we cannot process a refund. A trackable method protects both of us.

Refund process

Once we receive your return, we will inspect the product to confirm it meets the return conditions. This usually takes 1 to 2 business days. If we approve the return, we will initiate the refund.

Refunds are issued to the original payment method. Processing time depends on your bank or credit card company, typically 5 to 10 business days after we initiate the refund. We will notify you of the refund status after receiving the return.

Exchanges

If you would prefer an exchange rather than a refund, contact us. We will guide you through the exchange process. Exchanges are handled similarly to returns, but we send a replacement instead of issuing a refund. If the replacement is out of stock, we will let you know and offer a refund or an alternative product.

Damaged or defective items

If you receive a damaged or defective product, contact us as soon as possible after delivery. Please include photos of the damage so we can understand what happened. We will send a replacement without requiring you to return the damaged product (in most cases). If a return is necessary, we will cover shipping.

Non-returnable items

Certain items are not returnable, including: gift cards, final sale items (clearly marked), and items intentionally damaged by the customer. For these items, we may offer a partial refund or decline the return depending on the situation.

Refund timing

As mentioned, refunds are processed within 5 to 10 business days after we receive the return. Note that this is processing time, not arrival time. Your bank may take additional time to deposit the funds into your account. If you have not received your refund after 15 business days, contact us and we will investigate.

Why our return policy is different

Many companies use their return policy as a shield — a way of saying "we trust you, but with conditions." We do not want that. We want you to try our products with no pressure. If you like them, great. If you do not, that is okay too. We would rather take back a product you do not need than have you keep it and feel unhappy.

This does not mean we encourage abuse. We believe most people are honest, and our policy reflects that trust. For the few who are not, we have safeguards in place, but we do not let those safeguards ruin the experience for everyone else.

Return FAQ

Can I return a used product? Yes, as long as the usage is reasonable.
Do I need the original packaging? No, but it makes processing easier if you have it.
Can I exchange instead of return? Yes, contact us.
Who pays return shipping? Usually the customer, unless it is our error.
How long does a refund take? Processed within 5 to 10 business days after we receive the return.
Can I return to a different address? No, refunds go to the original payment method.

If you have other questions, contact us.

Contact customer service

A return policy should not be complicated. If you have any questions, contact us. We respond within 24 hours on business days. We would rather answer your question than have you guess alone.

We appreciate your business, and we want your experience — from purchase to return (if necessary) — to be as smooth as possible.