How we ship

We want you to receive your products as quickly as possible. We also want you to understand the process — no surprises, no hidden steps. This Shipping Policy explains order processing time, delivery estimates, shipping costs, tracking, and what to do if something goes wrong.

Order processing time

We process orders quickly. All orders are processed and dispatched within 1 to 3 business days. Business days are Monday through Friday, excluding weekends and federal holidays. If you place an order on a Friday afternoon, it may not be processed until Monday or Tuesday. This is not because we are slow — it is because our shipping partners do not pick up on weekends.

During processing, we verify your payment information, check inventory, pack your order, and generate a shipping label. Once your order is dispatched, you will receive a shipping confirmation email with tracking information.

Delivery time

Estimated delivery is 6 to 12 business days from the date of dispatch. Business days do not include weekends or federal holidays. This range covers transit time and handling time with the shipping partner.

Please note that this is an estimate, not a guarantee. Weather, shipping volume, customs processing (for international orders), and other factors can cause delays. We do not control these factors, but we will help you track your package and communicate with the shipping partner if issues arise.

Shipping cost

We offer free standard shipping on all orders — worldwide, with no minimum purchase requirement. The cost of shipping and handling is included in the price you see, so what you see is what you pay.

We cover all duties and customs fees. This means your package should not be charged additional import taxes, VAT, or customs clearance fees upon arrival. If a shipping partner incorrectly charges you these fees, contact us and we will reimburse you.

We do not offer expedited, express, or overnight shipping. We believe in the reliability of standard shipping and want to keep prices reasonable. If you need faster delivery, we recommend ordering in advance.

International shipping

We ship to many countries around the world. At checkout, you can see whether your country is included in our shipping destinations. If it is not, contact us and we will investigate whether it can be added.

Delivery times for international orders may be slightly longer than domestic orders because customs processing takes time. We cannot control customs, but we will provide support if needed.

Duties and taxes

As mentioned, all duties and customs fees are included in the price. You will not be charged extra upon delivery. This is our commitment — no hidden fees.

Tracking your order

Once your order is dispatched, you will receive an email with a tracking number. You can use this number on the shipping partner's website to track your package. Tracking information may take 24 to 48 hours to update because the shipping partner needs to scan the package.

If tracking has not updated for several days, do not panic. Sometimes packages sit at transit hubs or scanning events are delayed. If you are concerned, contact us and we will investigate.

Lost or delayed packages

If your package is delayed beyond the estimated time, contact us. We will contact the shipping partner and initiate an investigation. If the package is confirmed lost, we will send a replacement or issue a refund — your choice.

If tracking shows the package was delivered but you did not receive it, please check around first (porch, mailbox, neighbors, front desk). If you still cannot find it, contact us and we will work with the shipping partner.

Wrong address

Please double-check your shipping address when placing an order. If an address is incorrect, contact us as soon as possible. If the order has not shipped yet, we can correct the address. If it has already shipped, we may not be able to change it, and you may need to contact the shipping partner.

If an order is returned to us due to an incorrect address, we will contact you to arrange reshipment (additional shipping costs may apply) or a refund (minus the original shipping cost).

Contact us

If you have a shipping question or issue, the Contact Us page is your first stop. We will respond as quickly as possible and do our best to resolve the problem.

Thank you for choosing us. We look forward to your order arriving safely.